The numbers Mavrick holds itself to, in writing. Real-time status at /status.
99.5%
Monthly uptime target
Measured against the public agent surfaces (Slack ingress, webhook endpoints, dashboard). Maintenance windows announced 48h ahead and excluded from the calculation.
4h
First operator response
Acknowledged within four business hours (UTC) for any inbound support ticket. 24-hour maximum for any severity, including off-hours.
24h
Security breach notification
If a security incident affecting your data is confirmed, the workspace admin is notified within 24 hours of detection — by Slack DM and email, with the incident record in the dashboard.
30d
GDPR deletion SLA
Article 17 erasure requests complete within 30 days of submission. The deletion is recorded in a hash-chained audit trail preserved indefinitely for forensic verification.
Active incidents that affect your workspace surface in your dashboard banner and as a Slack DM to admins. Post-mortems for severity-1 incidents are published on /status within 72 hours.
SOC 2 in progress (roadmap below). DPA available on request. GDPR-aligned data handling, including subject-access (Art. 15) export and erasure (Art. 17) cron with audit trail.
Per-workspace concurrency caps prevent one tenant from degrading another. An anomaly cron alerts our on-call within 15 minutes of catastrophic events or cost spikes.
Every credential decrypt, every API call, every deletion lives in a per-workspace audit_log with a cryptographic hash chain. Customers can verify chain integrity from the dashboard.
SOC 2 Type I is in progress. Roadmap and the current evidence inventory (audit log hash chain, per-workspace RLS, credential vault encryption, access-review cron, rotation policies) are available on request.
DPA available for any workspace that asks — required for any team handling EU resident data.
In-product support escalation comes back inside the same Slack thread, with a ticket number you can reference.
